Keep Track of Downloads

1. In the upper-right hand corner of the page, you should see your name. Click on your name to show a dropdown menu including links to the CZ ID Help Center, our Terms and Privacy Policy, as well as a link to Logout.
2. Click on Downloads in the dropdown menu.
   
3. You are now on the Downloads page. This page displays a table of all of the downloads you have initiated. For each download, you should see the name, date on which the download was started, # of samples included, file size, and progress.
   
   
4. If the status of your download is “Complete with issue”, hover over the status to see more details.
5. If the status of your download is “Complete with issue” or “Failed”, you can contact us using the contact link in your account menu to learn more about why there was a problem with your download.
6. In order to download to your local computer, click on the Download File link in the right-most column. This should initiate downloading the file to your computer.
7. If you have a download that is currently in progress, you will see a progress bar in the right-most column. You may need to refresh your browser to see updated progress.
8. If you wish to view more details about the download, click on Details underneath the download name. A side panel should appear on the right-side of the page with additional details about the sample.
   
   
9. Under the Details tab in the side panel, you can view the # of samples, the file format of the download, as well as a list of samples included in the download.